Windsor Animal Clinic at 46 Poquonock Avenue in Windsor, Connecticut

Customer Reviews about Windsor Animal Clinic

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  UPDATE: I posted this review on their FB page since it is both accurate and true. For some reason they have blocked me. Instead of trying to hide from their poor and negligent business practices perhaps they should try to correct them and apologize. Brought my cat in to have a lump removed from above his eye. Dropped him off first thing in the morning, was told to call around noon. Noon comes around and I call. Was told that there was no update and to call at 1pm. Called at 1pm, was told he is doing great, then told that was someone else's cat and there was no update. I was asked to call at 2pm. Called at 2pm, no update, asked to call at 3pm. This went on up until 5pm when I was asked to come get him. When I got him, I specifically said no to a biopsy (because I was told by the Dr. he would tell me if he had concerns and if he did, he would suggest me to send it in for a biopsy...Dr. said nothing), I was given an ointment for the incision with no instruction from the woman at the front desk (I just read the instructions on the box), and when I asked about how it went/if any follow up was needed nothing was said but a lot of unrelated pleasantries. Next day, around 12:02pm, my cat still is not drinking water. So I call the vet, they close at noon. So I do what I've done with my chickens, turkeys and goats who don't drink water...plastic syringe of water to corner of mouth, it works, he starts drinking by himself. I call the following day only to find out that they had 10 surgeries on Tuesday, 10 surgeries on Wednesday then close at noon on Thursday. You close early after preforming that many surgeries in a row?! A couple of weeks later I get a voice message from the Dr. saying that the biopsy came back and it was cancerous and asked me to call him that Thursday (remember now, I said "no" to the biopsy because the Dr. never expressed concerns nor suggested I send it in). I call at 10am on Thursday, Dr. is busy and no one, including the Dr., have any idea why I'm calling. Said he will call me back shortly. At 11:55am I call back (because I remember that they close at noon on Thursday and he left me a vm saying my cat had/has cancer, I don't care what he is doing he needs to speak with me before leaving) finally I can speak to him. Basically he says they don't know if they got deep enough because it was in a bad spot but they were able to get all the edges. The following week I notice that my cat's stitches don't look like they are dissolving properly. I call them back to find out what kind of stitches were used. The woman at the front desk, chuckles at the question and says, "we are not sure what kind of stitches were used". That's something to laugh at?!! Really?!! I stood in front of you asking how the surgery went and asking about follow ups and you said absolutely nothing! Now your laughing at a very real question, that you should know the answer to but don't?! My fiancé brought the cat back in to have them removed. Fast forward to the end of last week, groomer says my cat seems to have a few stitches still underneath the skin. I watch puppies/dogs for a living. Every time I take on a new client I need to ask, "who is your vet?" I tell every single one of them about this nightmarish experience and suggest anywhere else.
  July 29, 2017

  by Miss O

Opening hours Closed now

Today: 08:00 am — 12:00 pm

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